Privacy Policy
Edge Peptide Therapy, LLC ("Edge Peptide Therapy," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, book a call, communicate with us by phone, email, or text message, or otherwise interact with our clinic.
By accessing or using our website, services, or messaging program, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following categories of information directly from you:
- Contact information: first and last name, email address, mobile phone number, and physical address (if you choose to provide it).
- Health-intake information: goals, prior treatment history, and any responses you provide on our intake questionnaires (e.g., weight-loss goal, prior GLP-1 use).
- Consent records: the consent checkboxes you affirmatively check on our forms, the timestamp of consent, and the page where consent was given.
- Technical information: IP address, browser type, device type, referral source, and pages visited — collected automatically by our website analytics and advertising pixels.
2. How We Collect Information
We collect information through:
- Forms you submit on our website (e.g., our weight-loss intake at book.edgepeptide.com).
- Phone, email, and SMS communications you initiate or reply to.
- In-clinic visits and intake paperwork.
- Cookies and similar technologies used for site analytics and conversion tracking.
3. How We Use Information
We use your information to:
- Schedule, confirm, and remind you of appointments with our clinical team.
- Respond to your inquiries, including by phone, email, or SMS.
- Provide medically supervised peptide therapy services if you become a patient.
- Send marketing communications — only if you affirmatively opt in via the marketing consent checkbox.
- Improve our website, services, and patient experience.
- Comply with legal, regulatory, and tax obligations.
4. SMS Communications
If you provide your mobile phone number and check the corresponding consent checkbox(es) on our website, you agree that Edge Peptide Therapy may send you recurring SMS and MMS text messages. The two consent paths are independent and presented as two distinct, non-pre-selected checkboxes:
- Transactional (non-marketing): appointment confirmations, appointment reminders, intake follow-ups, and direct responses to your service inquiries.
- Marketing: seasonal specials, discounts, and service updates from Edge Peptide Therapy.
Message frequency varies based on your interactions with our service, and typically averages 3 to 5 messages per month.
Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to each message we send or receive. Carriers are not liable for delayed or undelivered messages.
You can opt out of SMS messages at any time by replying STOP to any message. After you reply STOP, we will send a single confirmation message acknowledging that you have been unsubscribed. Reply HELP at any time to receive additional assistance.
By opting into our SMS services, you represent that you are at least 18 years of age.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies, Pixels, and Analytics
We use cookies and similar technologies (including the Meta/Facebook pixel) to:
- Understand how visitors use our website.
- Measure the effectiveness of our advertising campaigns.
- Improve site performance and user experience.
You can disable cookies in your browser settings. Doing so may limit some site functionality.
6. How We Share Information
We share information only as needed to provide our services and as described below. We do not sell, rent, or trade personal information.
We may share information with:
- Service providers and subcontractors who help us operate our business (e.g., scheduling, CRM, email/SMS delivery, payment processing, IT, analytics) and are bound by confidentiality obligations.
- Licensed clinicians and medical professionals involved in your care.
- Legal and regulatory authorities when required by law, subpoena, or court order, or to protect the rights, safety, or property of Edge Peptide Therapy, our patients, or others.
The "no third-party sharing" restriction described in Section 4 applies specifically and exclusively to mobile phone numbers and SMS opt-in consent data. Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes, and are used solely by Edge Peptide Therapy to deliver the messages you have consented to receive.
7. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including SSL/TLS encryption for form submissions, restricted internal access on a need-to-know basis, and reputable third-party platforms for storage and processing. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on your state of residence, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information, subject to legal exceptions.
- Opt out of marketing emails (use the unsubscribe link in any marketing email) or marketing SMS (reply STOP to any marketing message).
To exercise any of these rights, contact us using the information in Section 15. We may need to verify your identity before completing your request.
10. Marketing Communications
If you opt in to our marketing SMS or marketing emails, we may send you promotional messages about Edge Peptide Therapy services, seasonal specials, and updates. You can opt out at any time by replying STOP to a marketing SMS or clicking the unsubscribe link in a marketing email. Opting out of marketing does not affect transactional messages such as appointment confirmations and reminders.
11. Children's Privacy
Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can delete the information. By opting into our SMS services, you represent that you are at least 18 years of age.
12. U.S.-Only Services
Edge Peptide Therapy operates in the United States only. Our services and SMS program are intended for users located in the U.S. By using our services, you consent to the processing of your information in the U.S.
13. Third-Party Links and Services
Our website may link to third-party websites or services (e.g., our scheduling provider). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated through our website or by email where appropriate.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: